APPROACH TO SERVICE

Our service proposition is to create an intimate relationship with our customers that will enable us  recognise their requirements and priorities. Our approach is simple and does not premise itself on any assumptions. Rather, we shall in line with the core ideals and values of the group to which we belong, treat our customers to the utmost in customer service at all times, seeking to understand their business and objectives, such that we are able to meet and anticipate their needs, and in accordance with our mission, create value for them alongside our other stakeholders.

At all times, our products and services are value driven.The resources that we constantly develop and redefine using our knowledgeable people, cutting edge technology, deep industry insight, and a business-focused approach will be deployed to provide total risk management solutions to assure our customers financial security.

OUR VALUES

•    Integrity: Guiding ourselves by what is proper and what makes us professionally and personally proud.

•    Customer dedication: Starting with the needs and expectations of our customers.

•    Pioneering: The energy and willingness to innovate continuously and creatively explore new options in the insurance world.

•    Excellence: Superior performance and aiming for the highest quality.

•    Value adding: We are motivated to adding value to our customers.

•    Ethics: We are driven to practicing in honesty and truth.

•    Teamwork: We work together toward a common vision. We direct individual accomplishments toward achieving organisational objectives.

•    Fast moving: We take decisions promptly, keep it simple, display courage, and stay ahead of the game.

•    Customer-centric: We relentlessly pursue true customer understanding, create win/win outcomes, encourage and reward behaviour that reinforces customer focus, and live our brand.

•    Results driven: We are never satisfied, focus on continuous growth, welcome accountability and delegate authority, entrepreneurial, recognise and reward achievements rather than activity.

•    Innovative: We recognise that innovation has many shapes and sizes, and thus reward risk-takers.

•    Employees:

• We listen and respond to our staff, use feedback and training effectively to add value to our employees.
• From these values we derive basic principles that serve as added reference points for our activities.
• These principles center on creating value, trust, respect, fairness, cooperation, compliance with legal and other obligations, and sound governance.
• Together with our values and our vision, form our fundamentals. That's why we call them the GTA Basic Values.
• From our efforts we are gaining insights into the connection between high corporate performance and high corporate responsibility - and strengthening our belief that one cannot be achieved without the other.
• That is why our goal of maximising returns for our shareholders include working to meet the interests of our customers, employees and society. It also includes offering quality products and services.

OUR STRENGTHS

•    A balanced portfolio of insurance and financial service businesses, geographically and by line of business.

•    Highly experienced insurance professionals.

•    Capacity and flexibility.

•    Underlying financial strength and stability.

TECHNOLOGY

ADVANCED INSURANCE MANAGEMENT SUITE (AIMS).

AIMS is an enterprise, cutting-edge Insurance application based on Oracle 11g internet & mobile technologies. It integrates all the classes of our insurance businesses, from life underwriting, general business underwriting, health and annuity, claims, customers relationship management to Finance.

The technology solution provided by AIMS suite includes the CRM (Customer Relationship Module) called e-Insurance with a value adding service of Interactive Voice Response system. AIMS has a web interface which gives our customers access to their statements and enable them to carry out their transactions from the comfort of their homes and offices through the internet. These facilities allow for more efficient documentation, instant online quotes, online payment and fast claims processing. We intend launching these modules in the near future.